Stop putting lawyers on pedestals. Start putting clients first.
- Sebastian Elawny
- Sep 4
- 1 min read
The legal profession's biggest problem isn't technology, regulation, or competition. It's ego. We've spent centuries building a profession based on exclusivity, complexity, and intellectual superiority. We call it "practicing law" as if we're still students, yet we expect clients to treat us like oracles.
I see lawyers creating artificial barriers to make services seem more valuable. We use legal jargon to maintain information asymmetry (see what I did there?). We price based on billable hours instead of client outcomes. And we prioritize being "right" over being helpful.
The legal profession was built to serve lawyers, but the industry itself was supposed to serve clients and society. The future belongs to lawyers who:
➡️Leverage innovation and technology to deliver efficient, more affordable solutions (more on this in a future post!).
➡️Explain complex issues in plain language.
➡️Price transparently based on the value delivered.
➡️Measure success by client outcomes, not billable hours.
A revolution in legal services is not just about adopting technology; it's about fundamentally changing the way law firms operate to prioritize client needs and build genuine, lasting relationships.

Outsiders Law is based on accessibility, transparency, innovation, and client success. We use technology in every aspect of our business to enhance the quality, speed and cost of the legal services we deliver. This allows us to spend more time on activities that can grow and strengthen our practice and client relationships.
Clients need to trust our credentials, but they hire us to solve their problems. Credentials get you in the room—results keep you there.
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